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Frequently Asked Questions... |
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Q. How does the LifeSignal 911 system work? |
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A. Basically what would happen is you would have a little pendant that you wear either around your neck,
or on your wrist. It is water proof so you can wear it in the shower or tub. The important thing
is if you ever need help, all you have to do is push the button you are wearing. About 25 seconds later
our central station is going to begin to have a two way conversation with you through a little console
that is plugged in at your house. At this time you may say something to us like - I don't need an ambulance
but would you please call my son or daughter, neighbor, or friend? - It's not always a paramedic emergency
and we are going to do pretty much whatever it is you ask us to do. However, if we are unable to speak
with you or you say it's an emergency, we would immediately dispatch the local paramedics to your house. |
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Q. How close to the console do I need to be in order to be heard? |
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A. The system we use is very unique. It is actually an acoustical computer.
In the average home we can usually speak with you regardless of what room in the house you are in. However,
please understand that we have had people in the very room where the system is located who were unable
to speak with us perhaps because of a heart attack, stroke, or choking on something. In that case, we
would immediately dispatch local paramedics to your house. |
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Q. Must I sign a long term agreement? |
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A. We provide you with three options to chose from when it comes to the length of your agreement. You
can select the plan that works best for you and your family. You have 10 days to try our service. If
for some reason our alarm system does not work for your family simply call us and return the system
within 30 days for a full refund. |
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Q. Is your service covered by Medicare, Medicaid, or insurance? |
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A. You should check with your insurance provider to see if they will cover
your medical alarm. If you have a claim or a prescription for a medical alarm, payment must be
arranged between the two of you. Payment is usually made to you on a reimbursement type basis. |
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Q. Does the system work outside the home? |
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A. If you should have a problem outside your house, anywhere within 2 to 300
ft from the house, the system will still work. However, we are not going to be able to speak with you
because you are outside, but we will know you are in trouble and we will dispatch paramedic rescue to
your house. PLEASE NOTE: If you live in an apartment or condo, the range changes because apartment construction
normally blocks the signal from outside. For example, in large apartment buildings in Los Angeles the
system will work only inside the home. Yet in other apartments, condo's , and townhomes it can work
just like in a single family home. You CAN test your range so you know your coverage area. |
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Q. I have a rotary phone line, will that affect the system? |
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A. Not at all. Our system will work with either a rotary/pulse or tone telephone
line. |
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Q. Can I take the system with me if I move? |
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A. Yes. Simply give us 24 hours prior written notice so that we can update
your file with the new address and telephone number. |
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Q. Who responds to my call for help? |
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A. A friendly operator at our Monitoring Center will come on through the voice
console and speak with you. If rescue is needed we will call your local fire department and dispatch
rescue. |
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Q. What happens if my electricity goes out? |
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A. The system has a battery back-up that will operate the unit for up to 90
hours after an electrical outage. When power is restored the battery recharges, so it is ready for any
additional power outage. |
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Q. How will the paramedics get into my home? |
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A. Should we have to call paramedics, we would immediately call any friends,
neighbors, or family members on your contact list that have a key to your home and live close enough
to meet rescue and open the door. You can also hide a key outside or we have a realtors type lock box
available where you can place a hidden key and we will give the combination to rescue at the time of
the emergency. This can assist rescue in gaining entry without cracking a window or jimmying a lock
on the door. |
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Q. How big is the pendant and console? |
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A. The console is about the size of your average telephone and sits easily
on any table. The pendant is very lightweight, less than an ounce and not cumbersome in any way. |
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Q. Is the pendant difficult to push? |
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A. The pendant is designed to be pressed firmly in order to prevent accidental
activations, however there is no need to put a lot of strength behind it. |
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Q. What happens if I accidentally set off my alarm? |
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A. If you should accidentally set off your alarm that is OK. Simply tell the
operator, who speaks to you through the console, that you accidentally pressed the button. They will
then disconnect and no further action will be taken. We are there 24 hours a day and happy to assist
you. |
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Q. I live in a rural area, can I still be covered? |
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A. We provide service nationwide and as long as you have telephone service
you can have our service ANYWHERE in the United States. |
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Q. How do I plug it in? Do I lose my telephone jack? |
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A. You just simply plug the alarm in just like you would a table lamp. You
would also snap it into a telephone jack and whatever is in the phone jack now, you simply pop into
the back of our alarm unit. |
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Q. Do I need a special phone jack in order to have your system? |
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A. No special type of jack is required in order for our alarm to work. However
you will need a regular modular phone jack to plug your alarm into. It will work off your existing modular
phone jack and will not affect your telephone or any other item plugged into the jack. |
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Q. How long does it take to get a response after I press my pendant? |
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A. About 25 seconds later, our central station will begin to have a two way
conversation with you. |
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Q. If something should ever go wrong with my alarm, how do I get it
fixed? |
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A. If this should happen, simply call our toll free number (1.888.435.7915)
and we will attempt to troubleshoot the problem with you over the phone. If for some reason we cannot
resolve the problem with you over the telephone, we will send you a replacement unit at no charge. |
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Q. Can I update and change information after I set up the system? |
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A. Of course! Just give us a call letting us know what you wish to change.
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Q. Do you have any other payment options after the initial credit
card charge? |
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A. Yes. If you choose to we can continue to charge your credit card, set up
an automatic debit from your checking account, or we can send you a quarterly invoice. You decide. |
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Q. I want this for my mom & dad, do I have to pay two monitoring
fees? |
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A. No.There is a $5.00 a month charge for an extra pendant. |
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Q. What happens if I cannot talk or respond to you after I press my
pendant? |
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A. If we are unable to speak with you, we would immediately call paramedics
and dispatch rescue to your house. |
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Q. How do I receive the alarm? |
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A. We send the system to you United Parcel Service (UPS). There is no charge
for delivery. You would receive the system two business days after you order it if you place the order
prior to 3PM Eastern time. |
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Q. I'm ordering this alarm for my parents, but I want to be the one
billed for it. |
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A. Yes of course. Simply give us your billing instructions and we would be
happy to send you an invoice instead of the person using the alarm. |
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Q. Can I use this system with VOIP? |
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A. Please be advised that no medical alarm system, including ours, will safely
work with Voice Over IP (telephone service through your internet provider). We are currently offering
a unit designed for use with DSL (High speed internet through your phone) if you have this technology.
If you are currently using VOIP technology this system may not send a signal to our monitoring center
when needed. In order to use this system you will need to have a good old regular phone line installed
that bypasses this internet based phone technology. |
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Q. Can I use this system with DSL? |
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A. Yes, we have systems that are compatible with DSL. Our DSL system is specifically
designed for use with DSL (High speed internet through your phone). Just make sure to mention or choose
the DSL option when your order. |
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Q. What if the user of the alarm is hearing impaired? |
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A. Our systems are designed for the hearing impaired so this should not be
a problem. However, just remember that we do not require that you speak with us. Even if you are unable
to hear us or speak with us, as long as you press your pendant, help is on the way. |
